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Manager - Customs Brokerage

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Job detail

Job type: Supply Chain
Job level: Professionals
Where: Calgary, Alberta, Canada view map

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Scope of Position:

To lead and manage a Customs brokerage department within a branch so that the department has strong
technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.

Job Description

Major Duties and Responsibilities:

Administration and Personnel Management

  • Manage and monitor service execution within the Customs brokerage department

  • Manage capacity and resource needs for the department

  • Ensure that department is properly staffed, structured and organized

  • Manage timely and effective staff evaluations and reviews

  • Provide feedback, coaching, mentoring to staff on an ongoing basis

  • Manage staff for continual growth in skills and expertise

  • Prepare and execute personal goals

  • Assist staff in preparing personal goals

  • Make certain that all staff members complete annual training in required timeframes

  • Make certain that new employees receive all mandatory training in required timeframes

  • Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements

  • Ensure that company controls, policies, procedures, processes, applications, tools, and
    systems are understood and implemented

  • Ensure that the company’s third party broker program is properly managed within the branch

  • Ensure oversight, including self-assessments and daily monitoring so that issues are resolved at the root cause level

  • Prepare and execute department business plan and goals

    Operations, Compliance and Customs Expertise

  • Provide deskside training to department as needed in these specific areas:

    • National customs regulations

    • Expeditors’ customs policies, controls, procedures and processes

    • Operational and customer service execution

    • Customer communication, interaction, development and maintenance,

    • Expeditors’ applications, tools, systems and their usage

    • Client specific requirements

  • If required, review and sign entries prior to submission to Customs

  • Work with staff on capacity and efficiency issues

  • Make certain that all new clients are set up properly with any of the following that apply: power
    of attorney, letter of authorization, importers’ worksheet, DLSOP, and/or standard operating procedures

  • Make certain that client specific instructions are clear and detailed to ensure that desk level
    staff can properly process entries and invoice for services

  • Control department’s interface with Customs authorities

  • Make certain that files are logged correctly and timely with proper codes, trace types and events
    as needed

  • Review all entry rejections, EDI rejections, or other discrepancies in business unit to make
    certain that they are resubmitted timely and correctly

  • Monitor and review post entry activity with branch compliance manager

  • Make certain that discrepancies are monitored and resolved timely and correctly

  • Work with branch compliance manager to understand and trend discrepancy root causes and
    implement necessary training

  • Ensure there is a workflow or management reports to oversee and manage the operation

  • Control workflow within business unit

  • Control document receipt and distribution within business unit both for hard copy and electronic

  • Ensure that all correspondence within business unit is handled timely and professionally

  • Escalate necessary issues to District Manager

  • Develop optimum efficient processes without sacrificing compliance, oversight or controls

  • Stay current with developments and changes in regulations or company offerings; educate staff as these happen

  • Understand requirements of participating government agencies or OGAs

  • Ensure all employees have proper training in other government agency requirements


  • Ensure that all files are timely billed and correctly

  • Ensure that all billing and billing packages are timely mailed or electronically transmitted
    including the correct and complete documents and backup

  • Manage execution of credit policy

  • Review department P and L on a monthly basis and understand composition of clients, revenue, and file type and complexity for customs entries

  • Review all billed not paid and paid not billed items for proper handling and closing

  • Review entries for proper use of bill codes, GL codes and file types

  • Review customer A/R for area of responsibility and depending upon structure, be prepared to
    communicate with customers regarding either late payments or invoice

  • Review invoices from third party brokers against their tariffs

    Sales and Marketing (and Growth)

  • Maintain and develop relationship with current brokerage customers

  • Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new
    customers into the department

  • Work with T&I and account management to make certain that customer requirements are both
    understood and properly implemented

  • Prepare effective customer presentations and updates

  • Communicate clearly and often with sales,customer retention, account management and T&I to provide information on status of service levels, execution, and future opportunities


  • Degree or equivalent (this is dependent upon countries and discretion of District

  • Minimum 5 years’ experience in Customs brokerage

  • Has completed country specific certification in Customs brokerage if available

  • Hands-on knowledge of Customs clearance function

  • Strong interpersonal and communication skills

  • Ability to articulate clearly through written and oral communication and presentations

  • Ability to relate to clients, service providers and employees at all levels

  • Understanding of data and reports or outputs used from data

  • PC skills including word processing and spreadsheet applications

  • Hands-on user skills with Expeditors’ applications as needed

  • English fluency

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
General information
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Job: Manager - Customs Brokerage
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This job posting is operated by Expeditors. For the application process, we will now take you to the company's website.